We want you to be completely satisfied with your purchase.
If for any reason you are not, you may request a return within the established timeframe.
Return Period
You have 30 calendar days from the receipt of your order to request a return.
(Modify this period if you decide to offer a different one.)
Return Conditions
For a return to be accepted, the garments must:
- Not have been used.
- Retain original tags.
- Be in perfect condition.
- Be sent in their original packaging whenever possible.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact our team providing:
- Order number.
- Full name.
- Reason for return.
We will provide you with the necessary instructions to complete the process.
Return Cost
Here you must decide your policy. Some common options are:
- The customer assumes the shipping costs for the return.
- Returns are free.
- Returns are only free in case of a defective product or order error.
Refund
Once we receive and inspect the product, we will process the refund using the same payment method used during the purchase.
It may take several business days for the amount to be reflected, depending on your bank or payment method provider.
Defective Products or Incorrect Orders
If you have received a defective product or one different from what you ordered, please contact us as soon as possible.
Our team will review your case and offer you an appropriate solution.
Contact
If you have any questions regarding a return, we will be happy to assist you.